Assistant Supervisor Computer Maintenance

Primary Function

Supervises, plans, and directs the activities of an assigned unit in the Office of Computer Maintenance in the Department of Information Services.

Minimum Qualifications

• Bachelor's degree in computer science, electronics, or related technical field, or a technical study program from a trade school or previous employer (such as military); and three years technical experience resolving computer hardware and software problems and installing and maintaining personal computers and peripherals; experience configuring client workstations in a LAN/WAN network environment (including installation/configuration of TCP/IP settings, e-mail client software, Internet browsers in an environment with proxy and firewall servers, network printers, mapping network drives and resources); experiencing installing software products in both stand-alone and networked environments including experience resolving software and memory conflicts, and software driver issues; experience with software imaging tools; experience as a supervisor, team leader or mentor; or any equivalent combination of training and experience which would provide the acceptable knowledge, abilities and skills, as evidenced in the following performance responsibilities.

Knowledge, Skills and Abilities

• Experience configuring client workstations in a LAN/WAN network environment (including installation/configuration of TCP/IP settings, e-mail client software, Internet browsers in an environment with proxy and firewall servers, and network printers and mapping network drives and resources).
• Thorough knowledge of the installation and routine maintenance procedures for personal computers and related equipment.
• Visual acuity and perception required for operating a motor vehicle and working with computer hardware and software.
• Experience supervising computer (or other electronic equipment) repair/maintenance Technicians; experience dealing directly with customers.
• Ability to communicate effectively both orally and in writing; ability to establish and maintain effective professional working relationships with IS administration, employees, and other departments.
• Ability to prepare technical reports, manuals and documentation; ability to follow and develop complex oral and written instructions.
• Ability to stay abreast of and analyze advancements and trends in the data processing field and to make recommendations for changes and improvements to systems and/or programs when advisable.
• Ability to stoop, kneel, bend, and reach when working with personal computer equipment, peripherals, and associated electronic network equipment and to lift fifty (50) pounds unassisted; ability to grasp, hold, and manipulate tools and computer parts.
• Ability to climb a ladder while carrying twenty-five (25) pounds unassisted.

Performance Responsibilities

• Supervises, plans, and directs the activities and staff of an assigned unit in the Office of Computer Maintenance.
• Determines the nature of problems (i.e. hardware, software, or user); diagnoses hardware problems to the component level and initiates on-site repair.
• Delivers or arranges for delivery of hardware equipment to appropriate repair vendor when on-site repair is not possible.
• Tracks hardware repairs and tests repaired equipment prior to returning to service.
• Initiates purchase of replacement equipment when hardware repair is not possible.
• Determines whether software problem is caused by set-up; bug in program, defective copy resident on hard disk or other media error, user error, or a lack of user training.
• Initiates appropriate corrective action for software problems or refers to appropriate software expert; effectively communicates user errors and explains steps to avoid similar problems in the future.
• Works with school administrators and instructional staff to ensure timely installation of computer systems including both stand-alone machines and inter and intra departmental multi-user networks.
• Assures all installation is in accordance with manufacturer's specifications.
• Installs added peripheral equipment and ensures proper set-up; installs operating system and application software and associated upgrades.
• Assists in planning for both new and replacement equipment and software purchases; suggests ways to improve service or reduce costs relating to using computers in the school division.
• Provides demonstrations and hands-on training on computer related topics to students, faculty, and administrative staff as required.
• Performs preventive maintenance as needed — to include the advising and training of on-site personnel in proper maintenance procedures; disassembles systems and networks and relocates as required.
• Marks equipment with school division inventory tags.
• Performs other duties as assigned.

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Position Type: Exempt

Reports to: Supervisor of Computer Maintenance

Terms of Employment: Twelve months a year. Salary according to School Board Pay Plan.

Evaluation: Performance of this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

Revised: 4/4/2005