Human Resources Operations Analyst - Benefits

Primary Function

The Human Resources Operations Analyst – Benefits plays a critical role in supporting the administration and analysis of the York County School Division's employee benefits, leave programs, and related Human Resources operations. This position provides high-level operational, analytical, and systems support to the Benefits Program Specialist and Supervisor of Benefits & Compensation. The Analyst ensures accurate data management, timely processing, regulatory compliance, and clear communication related to employee benefits, leave administration, system functionality, and related Human Resources processes.

The role requires a high degree of confidentiality, attention to detail, independent judgment, and proficiency with HRIS and payroll systems, while contributing to continuous improvement of Human Resources operations and employee service delivery.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
• Minimum of two (2) years of progressively responsible experience in human resources operations, benefits administration, or a related Human Resources function
• Working knowledge of applicable benefits, leave, and employment laws and regulations, including COBRA, FMLA, and disability programs
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, and SharePoint)
• Experience using Human Resources Information Systems (HRIS); Frontline HRMS experience preferred
• Excellent organizational skills with strong attention to detail and accuracy
• Ability to analyze data, manage multiple priorities, and meet strict deadlines
• Effective written and verbal communication skills with a strong customer service orientation
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information

Knowledge, Skills and Abilities

• Knowledge of employee benefits administration, including medical, dental, vision, life insurance, retirement plans, COBRA, disability programs, and Employee Assistance Programs
• Knowledge of applicable federal and state laws and regulations governing employee benefits and leave administration
• Knowledge of Human Resources Information Systems and electronic data management practices
• Knowledge of data analysis, reporting, auditing, and recordkeeping principles
• Demonstrated ability to analyze, interpret, and verify benefit and employee information
• Demonstrated ability to prepare reports, maintain records, and ensure data accuracy
• Demonstrated ability to establish and maintain effective working relationships with employees, vendors, retirees, and internal stakeholders
• Demonstrated ability to communicate effectively with diverse audiences and provide excellent customer service
• Demonstrated ability to manage multiple responsibilities, prioritize workload, and meet established deadlines
• Demonstrated ability to maintain confidentiality and exercise sound professional judgment

Performance Responsibilities

• Provide operational and analytical support for the administration of employee benefits programs, including medical, dental, vision, life insurance, retirement plans, COBRA, disability, and Employee Assistance Programs (EAP)
• Assist with Family and Medical Leave Act (FMLA) administration, long-term medical leave tracking, and related employee communications
• Serve as a knowledgeable resource to employees regarding benefit options, eligibility, enrollment procedures, and routine policy interpretation; escalating complex issues as appropriate
• Maintain accurate employee benefit and leave data in Frontline HRMS to ensure compliance and alignment with administrative timelines
• Accurately process benefit elections, changes, and related transactions within Human Resources systems
• Create and maintain benefit records, electronic folders, and documentation within the Frontline system
• Generate reports, perform data audits, and conduct benefit data comparisons to ensure accuracy and support operational decision-making
• Prepare and transmit Electronic Data Interchange (EDI) files to benefit vendors
• Serve as the primary point of contact for Frontline HRMS benefits functionality and system troubleshooting
• Assist with the preparation, processing, and tracking of supplemental contracts and associated documentation to ensure accuracy, compliance, and timely execution
• Support related administrative initiatives through data verification and coordination with Payroll and Finance, as assigned
• Assist with planning and coordinating Open Enrollment activities, including communications, timelines, system setup, and vendor coordination
• Support new employee orientations for teachers, staff, and administrators, as well as division events such as retiree receptions and employee recognition activities
• Participate in job fairs and recruitment events to support division staffing efforts
• Support implementation of the division's Wellness Program by assisting with communications, scheduling, coordination of wellness activities, and maintenance of program materials
• Track participation, maintain records, and compile data related to wellness initiatives to support program evaluation and reporting
• Collaborate with the Benefits Program Specialist to support wellness challenges, campaigns, and related employee engagement initiatives
• Maintain and routinely update the Human Resources department SharePoint site, ensuring benefits and wellness information, forms, guides, and resources are current, accurate, and accessible
• Update benefits-related webpages and materials, ensuring all brochures, notices, and communications comply with current regulations and plan offerings
• Respond to employee inquiries regarding benefits, wellness initiatives, and related Human Resources processes with professionalism, clarity, and discretion
• Maintain effective working relationships with benefit vendors, internal departments, employees, retirees, and external partners
• Coordinate vendor communications and assist with issue resolution related to benefits administration
• Model nondiscriminatory practices in all activities
• Perform other duties as assigned

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Position Type: Non-Exempt

Reports to: Supervisor of Benefits & Compensation

Terms of Employment: Twelve months a year. Salary according to School Board Pay Plan.

Evaluation: Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.

Revised: 7/13/2026