Manager of Applications Support
- Exempt
Primary Function
Performs supervisory and professional work involving the planning, coordinating, supporting and operating of software applications, computers and peripheral equipment.
Minimum Qualifications
- Bachelor’s degree in computer science or a related field and three to five years of experience in computer and/or database management, analysis, and programming; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
Necessary and Special Qualifications
- Two years of experience working with a client-server database server engine such as Unidata and/or SQL Server in a client-server networked environment.
- Two years of experience working with a Fourth Generation Language (4GL) such as System Builder+ (SB+) in a client-server networked environment.
- Experience with report writing tools such as Crystal Reports in a client-server networked environment.
- Experience with at least one high level programming language such as Visual Basic, C++, etc.
Knowledge, Skills and Abilities
- Knowledge of the installation and routine maintenance procedures for computer and related equipment.
- Knowledge of data processing principles in applications, programming, and system development.
- Visual acuity and perception necessary for operating a motor vehicle and working with computer hardware and software.
- Experience supervising daily work activities of subordinates.
- Experience using productivity tools such as Access, dBase, FoxPro, etc. to develop relational database.
- Experience in dealing directly with customers.
- Ability to organize and schedule data processing operations and to oversee the associated operations.
- Ability to operate independently and without constant supervision, as well as in a team environment.
- Ability to communicate effectively both orally and in writing.
- Ability to establish and maintain effective, professional, working relationships with IS administration, employees, and other departments.
- Ability to prepare technical reports, manuals, and documentation.
- Ability to follow complex oral and written instructions.
- Ability to stay abreast of and analyze advancements and trends in the data processing field and to make recommendations for changes and improvements to systems and/or programs when advisable.
- Ability to stoop, kneel, bend, and reach when working with personal computer equipment, peripherals, and associated electronic network equipment and to lift forty (40) pounds.
- Ability to grasp, hold, and manipulate tools and computer parts.
Performance Responsibilities
- Oversees computer system operations and supervises associated operations staff.
- Ensures adequate security and protection of data.
- Performs system checks to insure system is functioning properly and maximizes performance of various computer systems.
- Installs and maintains application software for specialized customer applications.
- Provides reports and data exchanges as necessary.
- Serves as the primary support contact for certain applications acquired for specialized purposes when used by other division employees. Responds to all problems with said products, i.e., be the in-house expert.
- Supervises daily work activities of other positions as assigned.
- Meets with customers to discuss needs and requirements. Prepares formal specifications which state needs, proposes solutions, and describes steps necessary for implementation.
- Writes detailed specifications for software upgrades and modifications.
- Coordinates software upgrades, modifications and corrections with software developers.
- Evaluates commercially available products, determines value of products to the division, and the cost effectiveness of implementing packaged products as solutions to given problems.
- Provides training on specialized packages. Performs routine maintenance procedures and advises personnel using systems on same.
- Determines nature of reported problems and initiates corrective action or refers problems to Microcomputer Maintenance staff and/or Network Administrator.
- Effectively communicates user errors and explains steps to avoid similar problems in the future.
- Assists in planning for both new and replacement equipment and software purchases.
- Suggests ways to improve service or reduce costs relating to using computers in the school division.
- Performs other duties as assigned.
Position Type: Exempt
Reports to: Director of Information Services
Terms of Employment: Twelve months a year. Salary according to School Board Pay Plan.
Evaluation: Performance on this job will be evaluated in accordance with School Board policy and administrative regulations on evaluation of non-licensed personnel.
Revised: 7/1/2003