Best Way to Address Concerns and Get Answers Fast

We value open and respectful communication with families and our community. We encourage you to share feedback, concerns and questions. Our goal is to work with you to reach an effective and timely solution that is in the best interest of your child.

This guide will help you connect with the team member best equipped to answer your questions and resolve your concerns. Listed below are some of the most frequent topics we help address along with the suggested steps to take to speak with the staff member best equipped to provide answers and resolve concerns.

Classroom concern

1. Classroom teacher; if not resolved ...
2. Assistant principal or principal; if not resolved ...
3. Director of K-12 Curriculum & Instruction or Director of Special Education; if not resolved
4. Chief Academic Officer; if not resolved ...
5. Superintendent

Student Behavior, Discipline and Safety

1. Classroom teacher; if not resolved ...
2. Assistant principal or principal; if not resolved ...
3. Student Services department; if not resolved ...
4. Chief Operations Officer; if not resolved ...
5. Superintendent

Athletics and Extra-curricular Activities

1. Coach or activity sponsor; if not resolved ...
2. Assistant principal or principal; if not resolved ...
3. Student Services department; if not resolved ...
4. Chief Operations Officer; if not resolved ...
5. Superintendent

Not Sure Where to Start?

If you're not sure who to call, reach out to the School Board Office by calling 757-898-0300, or by using Let's Talk! - AskYCSD. Let's Talk! - AskYCSD streamlines communications by connecting you with the School Board Office staff best equipped to answer your questions.

If your concern relates to the classroom, student behavior/discipline, or school-based activities, we encourage you to speak directly with school-based staff first.

Printable Version of Addressing Concerns Handout